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Department: Charitable Funds Management Solutions 

We are a nonprofit charitable organization looking for skilled individuals who can coordinate multiple client requirements related to fund processing and reporting.ÌýThe ideal candidate is detail-oriented, able to handle multiple urgent tasks, and manage time wisely.ÌýCandidates should be able to help solve problems independently and as part of a team.

Responsibilities: &²Ô²ú²õ±è;&²Ô²ú²õ±è;

• Handle inbound phone calls, email, and chat.
• Resolve inquiries, provide technical support for various online giving platforms, and respond to report or research requests.
• Provide a positive customer experience.
• Assist with customer service tickets assigned by the team, escalate tickets when necessary, and collaborate with the team in resolving tickets in a timely manner.
• Provide reports using various reporting tools (Ex. Microsoft Access and Excel).

Qualifications:

• Associate degree or higher.
• Minimum one-year related work experience in a customer support field preferred.

• Demonstrable working knowledge of Microsoft Excel.
• Experience working in a fast-paced and deadline-oriented environment.
• Excellent oral and written communication skills.
• Strong computer skills and the ability to learn new programs and processes.Ìý
• Candidate must pass a Skills Assessment (Microsoft Excel functions and writing skills).

Remote Work Criteria:

• Reliable high-speed internet connection.
• Ability to take voice calls with minimal background noise.

Rate: $18-23/hour

Job Type:

• Part-time, flexible hours (M-F between 11:00 AM-8:30 PM EST), 20-30 hours per week.
• Flexible start time, must be available 4:30-8:30PM EST.
• This is a seasonal position (September 2025 to January 2026) with potential opportunity to transition from seasonal to permanent based on performance and business needs.

To apply, please email your resume to careers-cfms@charities.org with the position title in the subject line.

¾«¶«Ó°Òµâ€™s Charities is an equal opportunity employer. No phone calls or recruiter inquiries.